Shipping policy

Shipping cost is determined by the weight and size dimensions of your purchased items, the distance between our warehouse in Sydney and your shipping address, and your chosen delivery speed.

We use the cheapest and most basic delivery method possible from either of our freight forwarders.

Once you order has been collected by the courier service and left our warehouse, HAIRVAC accepts no responsibility for items lost or damaged in transit.

Customers with shipping addresses outside of Australian shipping zone are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.

Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.